Creating Multi-Sensory Moments in Retail

Retail is embracing the best of experience, turning stores into spaces that entertain both body and mind. Hospitality, wellness, movement, and fun, all now sit alongside shopping, creating environments where people come to relax, recharge, reconnect, and rediscover a sense of curiosity. More than places to buy, today’s stores are becoming dynamic social hubs that foster community between customers and strengthen brand affinity. In this session, three retailers share how they’re blending hospitality, wellness, and fun experiences to create spaces that spark imagination, inspire connection, and build lasting loyalty - with a little indulgence along the way.

Wednesday 10 June 16:15 - 16:55 Track 4