Unified Commerce in Action: Frameworks for Seamless Retail

In this session, we’ll dive into one of retail’s most advanced unified commerce ecosystems. As brands expand in-store and online through traditional and emerging channels, delivering seamless experiences depends on operational precision behind every interaction. This conversation will explore the foundations that make it possible - from resilient, adaptable supply chains to the aligned data, AI, and technology that connect the business. With stores playing a dual role as high-engagement environments and fulfilment hubs, we’ll also examine the organisational frameworks - people, process, structure, and culture - needed to move from siloed actions to unified execution, enabling unified commerce to operate effectively at scale.

Wednesday 10 June 09:00 - 09:20 The Ultraviolet Stage