Mark Blundell

Chief Retail Officer Harrods

Mark is the Chief Retail Officer for Harrods, responsible for all Mark Blundell Chief Retail Officer Harrods' physical retail channels. His focus is on driving sales performance, service experience and operational standards in the Knightsbridge store and is also responsible for the day-to-day operations of the Airports and H Beauty stores across the country. Mark is also accountable for Private Shopping at The Penthouse and led the transformation of this service over the past 4 years, making it the elite service for our most discerning Harrods clients. Mark joined Harrods seven years ago as Head of Retail Transformation and in 2022, was promoted to Retail Director. He has held multiple senior leadership positions at the John Lewis Partnership and began his career in financial services working for Barclays. With over twenty-five years’ experience in Retail Management, Mark is a dynamic leader with a proven track record in managing teams to deliver outstanding retail operations and achieve strong commercial results. By combining leadership qualities, strategic capability, and operational expertise to modernise retail businesses; enhance customer experiences and drive profitability. In his role as Chief Retail Officer, Mark is a member of the Harrods Management Executive Committee, driving direction and leadership of the business.